F.A.Q.

		Find answers to our most frequently asked questions. How does the pricing work? How and when do I pay? When should I make reservations? What about changes to my order? Can I pick up my rental items? What is the charge for delivery and pickup? What if I'm not there when the truck delivers or picks up? How should I prepare china and flatware for pickup? How should I prepare linens for pickup? How should I prepare tables and chairs for pickup? What happens if something is broken, damaged or missing? What time of day will my items be delivered? Does the tent and canopy pricing include installation? What if the items my event requires are not listed in your catalog? Q. How does the pricing work? A. Rates are quoted for a daily, single use rental. We normally allow a 72-hour period to accommodate delivery and pickup. Items rented for a typical weekend event would be delivered the day prior and picked up the following day. If you require a longer rental period, this must be arranged at the time of reservation. Please contact us for rate information. All charges are for time out, whether the items are used or not. Q. How and when do I pay? A. Final payment and a security deposit are due before the items are released to the customer. We accept Visa, MasterCard, Discover, American Express and Local Personal Checks with a valid drivers license and check guarantee. On small orders we can also accept Cash. The security deposit is based on the replacement value of the rental items. All payments and security deposits need to be made no later than oneweek before your scheduled delivery, this will ensure your specific time in the schedule. Q. When should I make reservations? A. Early planning ensures product availability. We require a deposit at the time of reservation on special items. This fee will be applied to your bill upon fulfillment of the order. All canopy reservations require a 25% deposit. This deposit is non-refundable once your reservation has been placed. Q. What about changes to my order? A. We ask that all changes be made no later than 48 hours prior to your event, and all items are subject to availability. If an order is cancelled within 48 hours, a cancellation charge may be added. All orders with reservation fees will not be refundable. (Ex: canopies and special items) Q. Can I pick up my rental items? A. Yes. There is no minimum on customer pickup. We do require that all items fit safely inside your vehicle and do not disable your view. Q. What is the charge for delivery and pickup? A. Delivery fees are determined by delivery type, order size and location. There are different types of delivery: Regular delivery: The lowest cost form of delivery. Your rental items are delivered neatly stacked to a point immediately accessible to our trucks, usually your driveway, garage or loading dock. Custom delivery: Your rental items will be delivered to and from a place beyond the truck access location, and if you wish, set-up and taken down. Please contact us in advance to arrange for these services so that your delivery will be appropriately scheduled and staffed. The fee for a custom delivery is determined on the time required to honor your requests and the types of rental items you have ordered. Q. What if I'm not there when the truck delivers or picks up? A. It is required that someone be there on the day of delivery to confirm the quantity and condition of items. If you know you will not be home, please call our office for alternative arrangements. Since we can not deliver your items without a signature, if we do not have special instructions there will be an extra cost for rescheduling. Q. How should I prepare china and flatware for pickup? A. China, glass and flatware should be rinsed and free of food. They should then be placed back into their supplied containers with proper packing materials and returned to point of delivery for pickup. Q. How should I prepare linens for pickup? A. Linens should be shaken free of food and confetti, then placed at the point of delivery for pickup. Please do not place linens into plastic bags as this may lead to mold and mildew. Q. How should I prepare tables and chairs for pickup? A. Tables and chairs should be folded and stacked neatly at their point of delivery for pickup. Additional charges will be added if items are not neatly arranged at this point. All break down arrangements must be made in advance with our office. Q. What happens if something is broken, damaged or missing? A. The customer is responsible for the epuipment from the time of delivery until the time of pickup. We do charge for missing, broken, damaged or weathered items. Be sure equipment is secured and protected from weather when not in use. Our insurance does not cover equipment while it is in your possession. Q. What time of day will my items be delivered? A. Our deliveries are made within regular business hours. Our schedule is finalized on the morning of delivery. Since time and care are a part of every delivery, a specific delivery time is not always available. We do request a 2-3 hour time frame for all deliveries, based on the requested items. Our drivers do deliver until all orders on their schedule are completed. Q. Does the tent and canopy pricing include installation? A. The prices do include installation on a flat surface that is accessible to our trucks, during normal installation schedule. Some installations may require additional fees, based upon a variety of factors. We do offer free site inspections to insure proper space requirements. We also offer certain canopies, which you can pick up and install yourself. Q. What if the items my event requires are not listed in your catalog? A. We are continually adding to our inventory, so please call for items you do not see listed. If we don't stock an item, we may be able to get that item for you or refer you to someone that can.